Privacy Policy

BO Bowling operates a bowling and entertainment centre in Sohar, Sultanate of Oman. This Privacy Policy explains how we handle personal information collected through our website, reservations, loyalty-program participation, customer communications, and WhatsApp services.

By using these services or providing information to us, you acknowledge the practices described in this Policy. This Policy should be read alongside any notices shown when you submit a form or communicate with us.

The information we collect depends on how you interact with BO Bowling. We collect information you provide directly and limited technical information created when you use our website.

• Names, phone numbers and email addresses where provided.
• Reservation, booking and enquiry details, such as preferred dates, times, group size, event requirements and notes.
• Information provided through BO Bowling's loyalty and customer-management software, where applicable.
• Messages, requests and other communications you send to us, including through WhatsApp or website forms.
• Website analytics and technical information, such as pages visited, approximate device or browser information, referral information, and campaign parameters.
• Any other information you voluntarily submit through our forms or customer-support channels.

We use personal information as reasonably necessary to operate BO Bowling and provide our services.

• Manage reservations, bookings, event enquiries and related customer support.
• Administer loyalty-program participation where offered.
• Respond to customer enquiries and communicate important booking or service information.
• Send promotional offers or updates where permitted and where appropriate consent has been obtained.
• Improve customer experience, website content and our services.
• Operate, protect and troubleshoot our systems, and prevent misuse or fraudulent activity.

BO Bowling may use official WhatsApp services for customer support, booking enquiries, confirmations and, where permitted, promotional communications. We process the information included in these conversations as necessary to respond to you and provide the relevant service.

Promotional WhatsApp messages are sent only where permitted and where appropriate consent has been obtained. Participation in a loyalty programme does not by itself mean that a customer has agreed to WhatsApp marketing. You may ask us to stop promotional messages by replying STOP or by contacting BO Bowling. A STOP request is handled by our team; this Policy does not promise an automated opt-out response.

We use service providers and software used by BO Bowling to help operate our digital systems. These may include loyalty-management and customer-record software, website hosting and delivery services, database services, website analytics, email delivery, and Meta/WhatsApp services when official WhatsApp communications are used.

We may share information with these providers only as reasonably necessary for operational purposes, such as loyalty administration, customer-record management, hosting the website, storing form submissions, delivering email notifications, measuring website usage, or communicating with customers. We do not sell customer personal information.

We use reasonable administrative and technical measures designed to protect personal information held in our systems. No method of electronic storage or transmission can be guaranteed completely secure, so please avoid sending sensitive information that is not needed for your request.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain appropriate business records, and to meet applicable contractual or legal requirements. The appropriate retention period can vary according to the type of information and the reason it was collected.

Subject to applicable requirements and verification of your identity, you may ask BO Bowling to provide access to personal information we hold about you, correct inaccurate information, delete information where appropriate, withdraw applicable consent, or stop promotional communications. We will consider requests in accordance with applicable requirements and our operational obligations.

Our website uses Google Analytics to understand how visitors use the website, such as which pages are visited and how visitors arrive. Google Analytics may use cookies or similar technologies. This information helps us improve the website and customer experience. You can manage cookies through your browser settings; disabling cookies may affect some website features.

BO Bowling may receive information relating to school visits or groups. Where information concerning children is involved, we expect the relevant parent, guardian, school or authorised organiser to provide the information and make arrangements as appropriate. We ask organisers to share only the information needed to plan and support the visit.

We may update this Privacy Policy from time to time to reflect changes to our services or practices. The latest version will be published on this page, together with its updated date.

BO Bowling · Sohar, Sultanate of Oman

For privacy questions or requests, please use the contact options below.